What Does Your Appreciation Gift Mean To Your Client?

This month, one of the books I read was Give and Take by Adam Grant (great book by the way!). In one of the many great stories he tells throughout the book, Grant talks about shifting our frame of reference to another person's perspective.  Usually, the person you are talking to, the person you are …

What Do You Do to Ensure the Customer Experience Follows Through After the Sale?

Closing a sale is an exciting time.  Think about it. Sit back and imagine the feeling you get when you close a deal on the sale of your product or service. Think of how happy you feel about the sale being finalized, how proud you are of your accomplishment and how confident you have become …